Convert
Turn inquiries into ready requests
Guide customers to the right cleaning service and collect the missing details.
- Service matching
- Lead qualification
- Quote request intake
For cleaning businesses
Turn scattered cleaning inquiries into complete service requests.
Customers rarely send every detail at once. tkana gathers the location, property, service, timing and access context your team needs before the request reaches Operations.
Cleaning business owner
“I need a deep clean for a three-bedroom apartment tomorrow.”
Fewer incomplete requests, clearer customer expectations and safe escalation when a final quote needs your team.
From the first message to the next step
A journey the customer understands and the team can continue.
tkana does not stop at the reply. It gathers context, moves the request and makes the human handoff clear.
- 01
Match the service
Understand the property, service type, location, timing and special requirements.
- 02
Set the right expectation
Share published fixed, starting or per-unit pricing, and escalate custom final quotes.
- 03
Hand Operations a complete request
Pass the collected context for review, scheduling and team coordination.
Four moves around the same customer
Convert. Grow. Operate. Coach.
The structure stays consistent while the goals, examples and boundaries adapt to the work.
Grow
Bring customers back at the right time
Support follow-up, repeat service and feedback after the visit.
- Customer follow-up
- Repeat-service reminders
- Reviews and feedback
Operate
Keep requests clear for Operations
Organise location, timing, access and status without pretending an alert is dispatch.
- Complete job intake
- Status communication
- Exception escalation
Coach
See where requests get stuck
Learn which services, areas and questions create friction.
- Lost-request patterns
- Knowledge gaps
- Conversation quality
Clear from the start
Boundaries that protect the customer and your team.
- Custom final quotes go to the team
- Unknown coverage requires verification
- Operations alerts are not automatic dispatch
Cleaning
Bring us one real cleaning request.
We will show how tkana turns it into clear next steps for the customer and Operations.
