Convert
Match homeowners to the right service
Turn a broad household need into a qualified service request.
- Service matching
- Request intake
- Lead qualification
For household service businesses
Make it easy for homeowners to ask, choose and arrange the right service.
A home request can mean pest control, moving, landscaping, installation or handyman work. tkana helps the customer find the right service and prepares the details your team needs.
Home services operator
“I need pest control at home. What details do you need?”
One clear customer journey across many homeowner-requested services, without collapsing them into maintenance work.
From the first message to the next step
A journey the customer understands and the team can continue.
tkana does not stop at the reply. It gathers context, moves the request and makes the human handoff clear.
- 01
Identify the household need
Match the request to the service and collect property, location and timing context.
- 02
Prepare a complete request
Confirm the details and explain the next step using approved service information.
- 03
Keep the homeowner updated
Support status, follow-up and human coordination throughout the service journey.
Four moves around the same customer
Convert. Grow. Operate. Coach.
The structure stays consistent while the goals, examples and boundaries adapt to the work.
Grow
Build the next household relationship
Support follow-up, repeat needs and feedback across services.
- Customer follow-up
- Service reminders
- Reviews and loyalty
Operate
Keep household requests organised
Give teams the location, property, access and status context they need.
- Request details
- Status communication
- Team handoff
Coach
Understand what households ask for
See demand patterns, coverage questions and missed-service opportunities.
- Demand themes
- Coverage gaps
- Conversation insights
Clear from the start
Boundaries that protect the customer and your team.
- Home Services covers homeowner-requested jobs, not asset maintenance cycles
- Coverage is verified before commitment
- No automatic dispatch claims without supported controls
Home Services
Show us the requests homeowners send you.
We will shape a journey across your service mix, areas and operating model.
