Convert
Qualify repair and inspection demand
Match the request to the right service and collect usable context.
- Issue intake
- Service matching
- Inspection request
For maintenance teams
Give every repair and inspection request the context it needs.
Maintenance work starts before the visit. tkana captures the asset, symptom, location, urgency and history so the team can review the right request, not decode a message thread.
Maintenance supervisor
“The AC stopped cooling yesterday. When can someone inspect it?”
Clearer diagnosis intake, safer expectations and better continuity across recurring asset and property work.
From the first message to the next step
A journey the customer understands and the team can continue.
tkana does not stop at the reply. It gathers context, moves the request and makes the human handoff clear.
- 01
Capture the issue
Collect the equipment or property context, symptoms, location and urgency.
- 02
Prepare the next action
Create a clear inspection or service request without promising an unverified fix or arrival time.
- 03
Keep the service cycle connected
Support status, completion follow-up and future service-due reminders.
Four moves around the same customer
Convert. Grow. Operate. Coach.
The structure stays consistent while the goals, examples and boundaries adapt to the work.
Grow
Stay ahead of the next service cycle
Support planned follow-up and recurring maintenance relationships.
- Service-due reminders
- Customer follow-up
- Retention
Operate
Connect field work and customer context
Keep status, exceptions and handoffs understandable for everyone.
- Job status
- Team coordination
- Exception escalation
Coach
Spot recurring service friction
See common issues, information gaps and missed opportunities.
- Contact reasons
- Knowledge gaps
- Quality observations
Clear from the start
Boundaries that protect the customer and your team.
- No unverified arrival promises
- No invented diagnosis or final repair cost
- Assignment and dispatch require supported operational controls
Maintenance
Start with the requests your team sees every week.
We will map a maintenance journey around your real service cycle.
