AI
A summary of every conversation
Each conversation is summarised when it closes, so anyone picking it up gets the story in seconds.
How it works
01
A conversation closes
02
It is summarised automatically
03
The summary is saved with the customer's record
04
Anyone who picks it up gets the story in seconds
Related use cases
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Top contact reasons
Every conversation is labelled with why the customer got in touch, and the labels are merged into one clean list, shown in Arabic and English.ImpactSee what drives volume, then fix it at the source
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Recurring frustrations are pulled out of conversations and ranked by how often they come up.ImpactA prioritised list of what to fix next
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Positive, neutral and negative sentiment tracked across every channel, with trends over time.ImpactSpot a drop before it becomes a problem
All channelsCopilotAIAsk Aida, your copilot
Ask anything in plain language: why volume rose this week, which customers are unhappy, which rep is overloaded. Aida answers from your own data.ImpactAnswers in seconds, without waiting for a report
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