Segments, analytics and campaigns from your customer conversations
Segments from their conversations, analytics that show what matters to them, and campaigns you launch from tkana or from any ad platform you use.
Full access for 14 days ✦ No card needed
Your conversations tell you what customers want, and who to send to next
Skills that turn a reply to your campaign into an order or a booking
Your number's health and tier, straight from Meta
tkana tracks your number's quality and sending limit directly from Meta, follows Meta's rules on every campaign and manages opt-ins and opt-outs, to protect your number from being blocked.
Templates ready for approval
Build the template, preview it as the customer will see it on WhatsApp, and submit it for Meta review from the same screen.
Segments of your real customers
Group customers by what you know from their conversations, and aim each campaign at the right segment instead of everyone.
From campaign to conversation, in clear numbers
A customer replies and the conversation starts in the same platform, with send status and performance for every campaign.
The Marketing package, set up for your sector
Marketing for e-commerce stores
Your Salla store sends abandoned-cart and order-confirmation notices on WhatsApp with approved templates, from your own number. From the first week you build segments of your real customers: who ordered, who asked about an offer and did not finish, who has gone quiet, and you send each segment its own campaign.
Campaign replies in one inbox
A reply to the campaign starts a conversation in the inbox. Your team carries it on, or the agent if you switch it on.
The customer card stays current
The name and interest that come up in the conversation are saved on the customer card, by your team or automatically by the agent, and you can tag them.
A ticket when a request needs follow-up
A request or complaint that comes from a campaign reply becomes a ticket with its summary on your team's board.
Switch the agent on when you want
Start with campaigns and the inbox, and add an agent for a channel or department when you are ready, on the same number.
For large organisations
Marketing built for large organisations
We connect your number to the systems you already run, set permissions per team, and an account manager stays with you from day one.
We also have private solutions for large organisations that we show in a one-to-one meeting.
Everything a marketing team needs, in one place
Segments from real conversations, analytics that show what your customers care about, and campaigns you launch from tkana or from your ad platforms.
Segments from your customer conversations
The agent keeps every customer's card current from their conversation. From it you build smart groups with rules: tag, number of conversations, channel, signup date, or membership of another group, and you see the match count before you save.
Take your segments to any platform
Export any segment as a CSV in one click and upload it as a custom audience in Meta or Google ads, or in the email platform you use. Your segments work inside tkana and outside it.
Analytics that show what your customers care about
The most frequent contact reasons, pain points, sentiment across conversations, and the channels customers come from, on one dashboard. Every number there shapes the message of your next campaign.
WhatsApp campaigns, number protected
Templates approved by Meta before sending, opt-outs honoured automatically, and your number's health and tier in front of you before every campaign. Afterwards you see what was delivered and what was read, and turn the recipients into a group such as 'read but did not reply'.
Built on the tkana platform
The three packages work as one
Same number, same inbox, same customer card. The opportunity marketing opened is qualified by sales, and the request that comes after the sale is handled by customer service, with nothing copied or re-entered.
Marketing
Segments, analytics and campaigns from your customer conversations
Segments from their conversations, analytics that show what matters to them, and campaigns you launch from tkana or from any ad platform you use.
Sales
Turn every enquiry into a sales opportunity
Every inquiry lands in the right place, and no follow-up slips. Your team replies itself while tkana keeps track, or the agent replies, qualifies the customer and hands them over ready.
Learn moreCustomer Service
A customer service system where no request gets lost
One inbox for all your channels, tickets with priority, owner and status, and analytics that show what is going on. Your team replies and tkana organises the rest, and if you want, the agent replies for you.
Learn moreConnect your store and your systems, and send from one number
Coexistence with WhatsApp Business
Connect the number you already have, and lose nothing
tkana works alongside the WhatsApp Business app on the same number. Keep using your phone the way you do today, and everything comes with you.
Same number, same app
No new number, and no leaving the WhatsApp Business app. Messages show in both.
Your data comes with you
Your contacts and past conversations come into tkana the moment you connect, so you start with your customer history.
A report as soon as you connect
We analyse your past conversations and give you a report: why your customers get in touch, and what frustrates them most.
Meta Business Partner
Your number connects through official APIs only, and your data stays yours.
Meta's rules applied on every send
Approved templates, opt-outs honoured with no exceptions, and your number's quality and tier tracked directly from Meta. Following the rules is what protects your number.
Your customer data is isolated
Your contact list, segments and campaigns live inside your organisation only, encrypted in transit and at rest, and are never used to train public models.
Frequently asked questions
What is the Marketing package?
A marketing package built on your customer conversations: segments you build from their data and export to any ad platform, analytics on why they contact you and what frustrates them, and WhatsApp campaigns from your own number with Meta-approved templates and delivery and read reports. When a customer replies to a campaign, a conversation starts in the same platform.
Does it protect my number from being blocked?
We follow Meta's rules on every send: approved templates only, opt-outs honoured automatically, and the number-health card in front of you before every campaign. Following the rules is what protects your number. Nobody can promise you will never be blocked if the rules are broken.
How do I build a segment of my customers?
From the Customers page: a static group where you pick the members yourself, or a smart group with rules such as carries a certain tag, last active, number of conversations, channel, or signup date. Tags the agent sets from the conversation count in those rules.
Can I send abandoned-cart notices for my Salla store?
Yes. Salla notices such as abandoned cart and order confirmation reach the customer on WhatsApp through approved templates from your number, through ready-made workflows, and the customer's reply starts a conversation with your agent.
What happens when a customer taps 'Stop messages'?
Their card is marked 'opted out' automatically and every marketing campaign after that skips them, with no exceptions. Service messages such as order confirmations continue, because they are not marketing.
How long does template approval take?
Meta usually reviews a template within minutes, and at most 24 hours. You follow the status from the same page, and if it is rejected you see the reason, edit and resubmit.
What happens after the free trial?
You pick the package on the pricing page and carry on with the same number and the same data. The included credits cover campaigns and conversations, and WhatsApp fees are paid to Meta directly.
Start today and see the result on your real conversations
14 days of full access with no card, or a tailored demo with our team.