Turn every enquiry into a sales opportunity
Every inquiry lands in the right place, and no follow-up slips. Your team replies itself while tkana keeps track, or the agent replies, qualifies the customer and hands them over ready.
Full access for 14 days ✦ No card needed
With or without an agent
With an AI agent or without one, tkana works for you
Start with your team replying while tkana watches and flags, and switch the agent on when you are ready.
Tickets that open themselves
tkana reads the conversations your team handles and opens a ticket for every request that needs follow-up.
No missed opportunities
It flags the customer who asked about a price or a product and never heard back.
A summary and a next step
Every conversation ends with a summary and a suggested next step, so anyone on the team picks up where a colleague stopped.
Follow-up reminders
A reminder for your team to get back to the hesitant customer at the right moment, before they go cold.
Follow-up is what closes the sale
Plenty of deals are lost because someone forgot to get back to the customer. tkana reminds your team or follows up itself, so every customer hears back on time.
Skills that complete the opportunity after qualification
Instant reply on every channel
WhatsApp and your website at the same moment, at any hour, without waiting for office hours.
Qualification inside the chat
Asks the questions you define and records the customer's details, tag and status automatically.
Follow-up that forgets no one
Returns to the undecided customer at the right time, so no opportunity is lost because someone forgot.
A ready handover to your team
The opportunity reaches sales with the full conversation summary, and every lead status sits in one report.
Conversational commerce
The customer orders and pays without leaving the chat
No website to visit, no cart to fill. The agent suggests, confirms the order and sends the payment link on WhatsApp, and the customer pays in the same conversation.
From one of our customers, after turning on payment inside the chat.
The Sales package, set up for your sector
Sales for tech companies
The inquiry arrives from your website or WhatsApp at any hour. The agent asks about team size, need and timing, the questions you wrote, and tags the lead hot or nurture. A hot lead becomes a high-priority ticket on your team's board with the full conversation, and an email alert lands at the same moment.
Qualifies
One question per message, in the customer's language, measuring each answer against your written criteria.
Records the opportunity
Updates the customer card with name, company and email, and sets the stage tag automatically.
Hands over and steps back
Tells the customer a specialist will follow up and stops qualifying. Never re-asks a question the customer already answered.
Create your own
A second agent for after-sales service on the same number, with its own skills and rules.
For large organisations
Sales built for large organisations
One workspace to run several sales numbers for your branches or teams, connected to your systems, with control over who sees what, and an account manager from day one.
We also have private solutions for large organisations that we show in a one-to-one meeting.
Full control of who counts as a qualified lead
Your criteria in your words. Your tags with your names. An alert to whoever you choose.
Your own criteria
You write what a qualified lead is as a paragraph: budget, need, authority, timing, fit. The agent reads it word for word and measures every conversation against it.
Stages with your names
Four tags: Hot lead, Nurture, Unqualified, Contacted. Name them the way your team does, and they show on the customer card.
An alert to the right person
You set the sales email, and it receives the ticket number, the customer's name and phone the moment a lead turns hot.
Step in whenever you want
From the inbox you click 'Take over' and reply yourself, and the agent pauses on that conversation for 24 hours. Hand it back with 'Assign to AI'.
Built on the tkana platform
The three packages work as one
Same number, same inbox, same customer card. The opportunity marketing opened is qualified by sales, and the request that comes after the sale is handled by customer service, with nothing copied or re-entered.
Marketing
Segments, analytics and campaigns from your customer conversations
Segments from their conversations, analytics that show what matters to them, and campaigns you launch from tkana or from any ad platform you use.
Learn moreSales
Turn every enquiry into a sales opportunity
Every inquiry lands in the right place, and no follow-up slips. Your team replies itself while tkana keeps track, or the agent replies, qualifies the customer and hands them over ready.
Customer Service
A customer service system where no request gets lost
One inbox for all your channels, tickets with priority, owner and status, and analytics that show what is going on. Your team replies and tkana organises the rest, and if you want, the agent replies for you.
Learn moreConnect your systems, and let the opportunity land where it belongs
Coexistence with WhatsApp Business
Connect the number you already have, and lose nothing
tkana works alongside the WhatsApp Business app on the same number. Keep using your phone the way you do today, and everything comes with you.
Same number, same app
No new number, and no leaving the WhatsApp Business app. Messages show in both.
Your data comes with you
Your contacts and past conversations come into tkana the moment you connect, so you start with your customer history.
A report as soon as you connect
We analyse your past conversations and give you a report: why your customers get in touch, and what frustrates them most.
Enterprise-ready platform
Your opportunities and customer data stay inside your organisation.
Your customer data is yours
Customer cards, tags and conversations are isolated per organisation, encrypted in transit and at rest, and never used to train public models.
The agent keeps to your limits
It never invents a price outside your knowledge base, never promises a response time, and stops qualifying the moment a lead turns hot. You change its rules at any time.
Frequently asked questions
What is the Sales package?
A package that turns inquiries on WhatsApp and your website into qualified opportunities: the agent asks by your criteria, tags the lead, opens a ticket for a hot lead with the conversation attached, and hands it to your team with an instant alert.
How does the agent know a lead is qualified?
From the criteria paragraph you write in the skill settings. There is no hidden numeric score; the agent measures the lead's answers against your words and picks the tag.
Does the agent quote prices or recommend products?
It answers price questions from your knowledge base only and never invents a figure. Recommending products or higher plans is a separate skill, Up-sell and Cross-sell, that you add on top of the package when you need it.
Where do the opportunities show up?
On the Tickets board: every hot lead is a high-priority ticket in the 'New' column, with a summary of who they are, what they need and which criteria they met, linked to the conversation itself. Drag it across the columns until it closes.
How does my team follow up an undecided lead?
An undecided lead carries the 'Nurture' tag on their card, and the agent returns to them with an approved WhatsApp message after the delay we set with you in a workflow. When they reply, the agent continues qualifying from the same conversation.
Can a rep reply personally?
Yes. From the inbox they click 'Take over' and reply in your company's name, and the agent pauses on that conversation for 24 hours. When they are done, they hand it back to the agent in one click.
What happens after the free trial?
You pick the package on the pricing page and carry on with the same number and data. The included credits cover the conversations, and the add-on skills switch on whenever you want.
Start today and see the result on your real conversations
14 days of full access with no card, or a tailored demo with our team.