1. Who we are
tkana is a company based in Riyadh, Saudi Arabia. We are the party responsible for the personal data collected through this marketing website, and we determine the purposes and means of processing it.
2. Data we collect
We collect only what we need to run the site and respond to you:
- Demo or contact requests: your phone number and country, plus the page or source the request came from, so our sales team can follow up with you. No account is created on the marketing website.
- Newsletter email: your email address when you subscribe to receive updates from us.
- Analytics data: with your consent, we use analytics platforms that automatically capture clicks, form submissions, and pageviews to measure site usage. This data is stored in cookies and your browser localStorage.
- Technical and server data: your IP address, browser and device information, and standard request logs that are generated automatically when browsing any hosted website.
3. How we use your data
- To respond to your request and contact you about our services.
- To send updates and our newsletter when you subscribe.
- To measure site performance and improve our content and user experience.
- To operate and maintain the site, protect its security, and prevent misuse.
4. Legal basis and consent
We process your data based on your consent (such as submitting a contact request, subscribing to the newsletter, or accepting analytics cookies), or on our legitimate interest in operating and securing our website, consistent with the principles of Saudi Arabia’s Personal Data Protection Law. You may withdraw your consent at any time.
7. Data location and hosting
Data for the tkana platform and its customers is hosted entirely within the Kingdom of Saudi Arabia, in Dammam. This marketing website uses analytics platforms to measure and improve its usage; these platforms may process limited usage data on their own systems, and only after you consent to analytics cookies.
8. Data retention
We keep your data for as long as needed to fulfil the purposes described in this policy or as required by applicable law, after which we delete it or make it anonymous. We retain contact and sales data for as long as needed to follow up on your request and our relationship with you.
9. Your rights under the Personal Data Protection Law
We are committed to the principles of Saudi Arabia’s Personal Data Protection Law. Under it, you have the following rights over your personal data:
- The right to be informed about how your data is collected and used.
- The right to access the data we hold about you.
- The right to request correction or updating of your data.
- The right to request deletion of your data.
- The right to withdraw your consent to processing at any time.
To exercise any of these rights, contact us at privacy@tkana.sa.
10. Data security
We take appropriate and reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security of data.
11. Children's privacy
This website is not directed at anyone under 18, and we do not knowingly collect personal data from children. If we learn that we have collected such data without a lawful basis, we will delete it.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. We will post the updated version on this page and update the "Last updated" date above.
13. Contact us
For any question about this policy or your personal data, contact us at privacy@tkana.sa or through the contact channels shown on the site.