WhatsApp conversation analysis
Free report on your conversations
Connect the WhatsApp Business number you use today, and we analyse your past conversations and send you a report: why customers get in touch, what frustrates them most, and when you are busiest. Connecting takes a few minutes, and you keep using the app on your phone the way you do now.
Toy storeConversation reportLast 30 daysExampleWhy customers get in touch
Opportunities
48customers asked a price and didn't order. A next-day reminder could bring some back.
63asked for a toy that was sold out. Message them the day it's back.
35bulk enquiries from schools and nurseries. Route them to your sales team.
Flags
27complaints that a refund took over a week.
14chats handed to your team at night waited until morning.
Customer sentiment
A fictional store. The figures are illustrative.
This is what the report looks like. The figures here are an illustrative example.
What is in the report
Every figure comes from your own conversations, not a template.
Why they get in touch
The most common reasons customers contact you, and each one's share of your conversations.
What frustrates them most
The points that keep coming up in complaints and feedback, so you know where to start.
Customer sentiment
How many conversations were positive, and how many neutral or negative.
Busiest hours
The hours of the day when most messages arrive.
First reply speed
How long a customer's first message waits for a reply, on average.
How it works
Request the report
Fill in the form below and we get in touch on your phone to set up the connection.
Connect your number in minutes
We connect your WhatsApp Business number to tkana with coexistence. You keep using the app on your phone, and your contacts and past conversations come with you.
Get your report
We analyse your past conversations and send you the report.
Your data stays yours
The analysis is read-only: we send nothing to your customers and change nothing in your conversations. And you keep using WhatsApp Business on your phone exactly as it is.
Request your free report
Leave your details and we will get in touch to connect your number and prepare your report.
What you enter here goes only to the tkana team, so we can contact you about the report.
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