The package runs the department. Skills add the outcome.

Each package is a complete working system for your department. A skill is an add-on that delivers one specific outcome on top, switched on when you need it and off whenever you like.

Build your planSee the skills
The packageCustomer Service
The skill+Instant Booking
The outcome=A confirmed booking

01A confirmed booking

Instant Booking

Your customer picks the service and the time and gets a booking reference inside the chat, from your real schedule, at any hour. Your team only steps in when a request needs a decision.

With or without the agent

350SAR / month

Add it to your plan
Your agentWhatsApp · An illustrative conversation
Customer: Hi, I need a teeth cleaning appointment this week
Your agent: Welcome. Dr. Reem has Wednesday 5:00 pm or Thursday 11:00 am. Which suits you?
Customer: Wednesday
Your agent: Done, you're confirmed for Wednesday at 5:00 pm with Dr. Reem. Your reference is PP-9JCJ7Q, and you'll get a reminder before the appointment.
Customer: Something came up, can I move it to Thursday?
Your agent: Of course, I've moved it to Thursday 11:00 am with the same reference, and the reminder moved with it.

A confirmed booking in your calendar

What happens behind the chat

1

Lists your services and asks which one, and which staff member or room, the customer wants.

2

Checks real availability before offering any time: the staff member's or room's schedule minus existing bookings, shaped by the service's duration and the buffers between appointments.

3

Confirms the time with the customer, creates the booking and reads back the reference. If the booking does not go through, it says so plainly and offers to connect them with your team.

4

The customer gets a WhatsApp confirmation, your team gets a new-booking email, and a reminder is set before the appointment.

5

To change or cancel, the customer asks in the same chat. The agent finds the booking and updates it, and the reminder moves with it.

What your team sees

A booking calendar in week, day or agenda view, with every booking linked to the conversation it came from.

A bookings board by stage: pending, confirmed, completed, no-show, cancelled, rejected.

Edit, reschedule, or cancel with a reason, from the booking itself.

Search any booking by reference, customer name or phone.

You control

Services in Arabic and EnglishDuration and price per serviceStaff and roomsA weekly schedule per personDays offBuffers between appointmentsMinimum notice before bookingHow far ahead booking opensAutomatic or manual confirmation per serviceReminder timingTeam alert emailWhatsApp message wordingImport services from a file or your website

Worth knowing

One booking is one customer at one time. Recurring bookings, group bookings and payment at booking are not available yet.

Double-booking the same staff member or room is blocked at the source.

WhatsApp messages to the customer go out on templates Meta has to approve first.

Works with: Customer Service or Sales. On Lite, with no agent: a booking widget for your website and a booking system for your team, and your team confirms the booking.

02A request ready to confirm

Booking Request

Your customer picks a preferred time from your schedule, and the request reaches your team with every detail. Nothing is reserved in the calendar until someone on your team confirms it in one click.

Works with the agent

200SAR / month

Add it to your plan
Your agentWhatsApp · An illustrative conversation
Customer: Good evening, I'd like a dermatology appointment with Dr. Sara next week
Your agent: Good evening. Dr. Sara's schedule shows Sunday 4:00 pm or Tuesday 6:30 pm. Nothing is reserved until the team confirms. Which do you prefer?
Customer: Tuesday works better
Your agent: I've sent your request for Tuesday 6:30 pm with Dr. Sara, and the team will confirm it with you here.

A request reached your team, ready to confirm

What happens behind the chat

1

Finds the service, and the staff member or room that delivers it, even when the customer asks for someone by name.

2

Offers times from your schedule and tells the customer plainly that nothing is reserved until it is confirmed.

3

The customer picks one, the agent sends the request and says it is waiting for your team. It never calls it a booking.

4

The request lands on the tickets board as a requested-appointment card, flagged as not reserved.

5

Someone on your team clicks create booking, edits if needed, and a conflict check runs before it is saved.

What your team sees

Each request as a card on the tickets board: the service, the person, and the time the customer chose.

A prefilled booking form to adjust before saving.

A conflict check on confirmation. If two requests want the same time, the first confirmation wins.

The full conversation behind every request.

You control

Services in Arabic and EnglishStaff and roomsA weekly schedule per personDays offImport services from a file or your website

Worth knowing

Needs the agent: it is the agent that collects the request from the customer.

The times offered come from your schedule and ignore existing bookings, on purpose: your team makes the call.

A plan carries one of the two booking skills: Instant Booking or Booking Request.

Works with: Customer Service or Sales.

Instant Booking or Booking Request

Two booking skills. Which fits your business?

It comes down to one question: is the time reserved straight away, or does your team see it first?

Instant BookingBooking Request
The customer leaves withA confirmed booking with a reference, inside the chatA request waiting for your team
Your calendarReserved at once, double-booking blockedNothing reserved until your team confirms
Your team's roleKeeps an eye and steps in when neededConfirms each request in one click
Changes and cancellationsThe customer does it in the chatThrough your team
Right for you whenYour schedule is clear and appointments follow fixed rulesEvery appointment needs a look from your team first
Without the agentOn Lite: a booking widget and booking systemNeeds the agent
Price350 SAR / month200 SAR / month

A plan carries one of the two.

03A higher order value

Up-sell

Once the customer settles on their choice, the agent mentions once the bigger or better version of the same thing, with the real difference and price from your catalog. Never pushy.

Works with the agent

100SAR / month

Add it to your plan
Your agentWhatsApp · An illustrative conversation
Customer: I'd like the basic cleaning package for my flat
Your agent: Sure. There's also the full package for the same flat, which adds sofa and carpet cleaning for SAR 120 more. Would you like that instead?
Customer: Yes, make it the full one
Your agent: Done, I've updated your order to the full package.

The order value went up

What happens behind the chat

1

Helps the customer choose what they came for first, and never opens with a suggestion.

2

Once they settle, it searches your catalog there and then: is there a bigger or higher version of the same thing, is it in stock, and what does it cost today?

3

Mentions it in one line: what the difference is and what it costs.

4

If the customer declines or ignores it, the agent drops it and carries on, and never raises it again.

What your team sees

The suggestion and the customer's answer, right in the conversation in your inbox.

Switch the skill on or off whenever you like from the Skills page.

You control

Suggestions per conversation: none, one or twoSkill on or off

Worth knowing

Never invents or hints at a discount. Pricing is your call.

Never manufactures urgency: it only says an offer ends if your catalog carries a real end date.

Only upgrades the same thing, never a different, pricier item. Complementary add-ons are Cross-sell's job.

Works from your products and prices in the knowledge base, so keep them current.

Works with: Sales or Customer Service, and with Cross-sell for less.

04More items per order

Cross-sell

When the customer settles on a service or product, or confirms a booking, the agent suggests one add-on that completes it, in stock and sensibly priced from your catalog. If nothing fits, it carries on without one.

Works with the agent

100SAR / month

Add it to your plan
Your agentWhatsApp · An illustrative conversation
Customer: I'd like to order the black abaya, size M
Your agent: Lovely choice. The matching scarf is in stock for SAR 90. Shall I add it?
Customer: Yes, add it
Your agent: Added to your order: the black abaya in size M and the matching scarf.

One more item in the order

What happens behind the chat

1

Lets the customer choose what they came for first.

2

Once they settle or confirm a booking, it searches your catalog for something that goes with their choice: an accessory, a consumable, or a companion product.

3

Checks it is in stock and priced under the cap you set, then offers it in one line with its price.

4

If nothing suitable is under the cap, it completes the order without an add-on. No suggestion beats an invented one.

5

If the customer says no, it drops it and never raises it again.

What your team sees

The suggestion and the customer's answer, right in the conversation in your inbox.

Switch the skill on or off whenever you like from the Skills page.

You control

Suggestions per conversation: none, one or twoMax add-on price as a share of the main item (50% by default)Skill on or off

Worth knowing

Never invents or hints at a discount, and never manufactures urgency.

The add-on always costs less than the customer's main choice.

Works from your products and prices in the knowledge base, so keep them current.

Works with: Sales or Customer Service, and with Up-sell for less.

Growth bundle

Up-sell and Cross-sell together

One lifts the value of the customer's choice, the other completes it. Together for SAR 160 a month instead of 200.

200160SAR / month

Add both

Need a skill that is not here?

We build skills and workflows with your team, specific to your business and systems.

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Questions about skills

Can I buy a skill without a package?

Skills sit on top of a package: Customer Service, Sales or Marketing. The exception is Instant Booking, which also runs on Lite with no agent: a booking widget for your website and a booking system, with your team confirming each booking.

Can I have Instant Booking and Booking Request together?

No, a plan carries one of the two. Instant Booking when you want the time reserved straight from your schedule, Booking Request when you want every appointment to go past your team before it is confirmed.

Could the agent give my customer a wrong time or price?

Instant Booking only offers times it has just checked are free, and only says a booking is made once it actually is. Up-sell and Cross-sell only name a product or a price after searching your catalog in the same reply. If something fails, the agent tells the customer plainly and offers to connect them with your team.

Won't Up-sell and Cross-sell annoy my customers?

You set how many suggestions the agent may make in a conversation: none, one or two. If the customer says no, the agent drops it for good, and it never invents discounts or urgency.

What do I need to set up for booking?

Your services with their Arabic and English names, duration and price, and the staff or rooms that deliver them, each with a weekly schedule. Have a price list? Import your services from a file, pasted text or your website, and review them before they go live.

Can the customer pay when they book?

No, a booking carries no payment today, and it is one customer at one time. Recurring and group bookings are not available yet.

Is there a discount for Up-sell and Cross-sell together?

Yes, the two together are SAR 160 a month instead of 200, applied automatically when you pick both in the plan builder.

Can I switch a skill off after turning it on?

Yes, every skill can be switched on or off from the Skills page in your account, and its settings changed whenever you like.

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