Pricing
Build your plan
Pick what your team needs and pay only for that. You start with 14 days of full access, no card.
Choose your package
Each package is a complete working system for one department.
Marketing
Segments, analytics and campaigns from your customer conversations.
800SAR / month
Sales
Every enquiry becomes a ready opportunity.
800SAR / month
Customer Service
Faster service, a less overloaded team.
800SAR / month
After the trial: the free plan
Free, foreverIf you do not subscribe after 14 days, you move to the free plan automatically and your conversations stay in view.
Selling on Salla?
The Salla plan starts at SAR 49 a month and includes 100 AI conversations.
For large companies
Need something custom?
Custom integrations, managed delivery, dedicated support, an SLA and volume pricing. Leave your number and our sales team will contact you.
Pricing FAQs
What exactly do I pay tkana for?
Your plan only. It includes 5,000 credits a month for your whole account however many packages you pick: one balance for the account, not one per package, and enough for around 600 conversations with the agent. A credit is one call to the AI model (Google's Gemini), and its cost sits inside your package. WhatsApp marketing and utility fees are Meta's alone: you pay Meta directly, on your card with them at its official rate, and they never pass through tkana or come off your credits.
What is the difference between Lite and the packages?
Lite is tkana without an AI agent: one inbox for your team on WhatsApp and your website, tickets, WhatsApp campaigns to your customers, and monitoring of your number’s health with Meta. Your team does the replying. Whenever you want the agent to answer for you, upgrade to a package in one click and everything you have stays as it is.
What happens if I use up my balance?
Your agent does not suddenly stop. You top up at any time at cost, with no margin for tkana: what we pay is what you pay, and you finish your month normally. Unused credits do not roll over to the next month.
What is a credit, and how many conversations do 5,000 cover?
A credit is one call to the AI model (Google's Gemini), not necessarily one reply to your customer: a reply that needs a tool or a search of your knowledge base can spend more than one. We count a conversation as a 24-hour window with a customer and plan eight replies for it, so 5,000 credits cover around 600 conversations a month. If you need more, you buy extra conversations at cost, the same way the sales team works them out in a proposal.
What about WhatsApp message fees?
Meta’s marketing and utility message fees are paid by you directly to Meta with your own card at its official rate. tkana does not resell them, adds no margin, and they never count against your plan’s balance.
What happens after the trial?
If you do not subscribe, you move automatically to the free plan: your conversations stay in view, with contact-reason analysis for 100 conversations and automatic tickets for 50 conversations a month.
Can I change my plan later?
Yes. Upgrade or downgrade at any time, add or remove skills whenever you like, and the change applies immediately.
What is the difference between Instant Booking and Booking Request?
Instant Booking shows available slots from your schedule and confirms the booking inside the chat. Booking Request collects the request details and sends them to your team to confirm, a fit when your schedule is not connected. You pick one of the two.