The tkana API
The data your agent gathers every day, in the system you work in.
A public API with per-organization keys and full documentation generated from the code. Your technical team pulls customers, conversations, tickets and bookings into your system, or shows your services and available times in your own product. Free during beta.
How you use it
Real moments from your working day, and what the agent does in each.
Customers and conversations in your system
Your system pulls only what changed, instead of walking through everything each time.
Tickets in your helpdesk
Sync tickets with the helpdesk you already run, or build your own view on top of them.
Available times in your product
Services, resources and free slots, ready to show on your site or app.
API keys in the portal
Each key belongs to your organization and does only what its permissions allow. Key names are examples.
What the agent can do in it
The tools the agent uses inside the system, mid-conversation.
How it's connected
Who does what, from the first step until the agent is working.
We issue your organization key
A key bound to your organization only.
Your team reads the docs
Every path and field is on the docs page.
You build on the API
And if you get stuck, an engineer from our team replies.
Which team it serves
The integration works inside the package that fits your team.
Questions
How much does the API cost?
It's free during beta, with pricing to be announced.
Where are the docs?
The developers page links to the full reference, generated from the code so it stays current.
Related integrations
All integrations
Put your agent to work inside API
Book a demo and we'll show you the integration on your business, not a generic example.