Custom tools for any system
Your system isn't on the list? We connect your agent to it.
Every tkana integration is built on the same base: tools the agent calls mid-conversation. When your system isn't on the list, we build the agent custom tools that connect to any system with an API: your order system, your inventory, or the CRM you built yourselves. Credentials are stored encrypted, and if you have an OpenAPI file we import the tools from it.
How you use it
Real moments from your working day, and what the agent does in each.
Order status from your internal system
The agent calls your system and comes back with the answer, instead of passing the customer to someone who has to look it up.
Logging a request in your system
The agent collects the details and records them in your system directly.
What the agent can do in it
The tools the agent uses inside the system, mid-conversation.
How it's connected
Who does what, from the first step until the agent is working.
Share your system's docs
An OpenAPI file or an API description, and test credentials.
We build the tools and connect them to your agent
As part of the custom integration service.
We test them with you
Before the agent uses them with your customers.
Which team it serves
The integration works inside the package that fits your team.
Questions
How long does a custom integration take?
It depends on your system and its docs. We look at the API and give you a clear estimate before we start.
Where are credentials stored?
Encrypted on our side, and never shown to the agent or in the conversation.
Related integrations
All integrations
Put your agent to work inside Custom tools
Book a demo and we'll show you the integration on your business, not a generic example.