tkana for enterprise

Every conversation, an outcome. At your scale.

AI agents that work on the channels and systems you already run. Your data stays in Saudi Arabia, and a dedicated team works with you from day one.

Talk to the solutions team Explore use cases

Ask for what you need

Describe it the way you'd tell a colleague. Our use case assistant answers from the real catalog.

An agent for each country we sell in Alert our team when SAP creates an order Route leads to the right sales rep Every rep on WhatsApp, in one workspace

Data hosted in Saudi ArabiaWorks with the AI model you chooseArabic and English, in local dialectA dedicated team from day one

Trusted by 500+ businesses across Saudi Arabia and the Gulf

The platform and how it fits

One platform between your customers and your systems. Every conversation flows through the same path, on every channel.

How a conversation flows through tkana

01ChannelsWhere your customers areWhatsAppInstagramTikTokWeb chatEmailYour app (API)
02AI agentsPer market and dialectOne knowledge baseYour brand voice
03WorkflowsAct on their ownEventsSchedulesAI decisions
04Your systemsRead and write liveCRMERPStoreCalendarCore systems
05InsightsFrom every conversationContact reasonsSentimentPerformance

Enterprise systems we connect to

Salesforce

Microsoft Dynamics 365

SAP

OracleGenesysServiceNow

Zendesk

HubSpot

Connected through our API, webhooks and connectors built by our solutions team, so agents read and write in your systems live.

Open by design

Open APIAPI

Your systems drive tkana

Customers, conversations, tickets, bookings, schedules and campaigns, all available through a documented API.CustomersConversationsTicketsBookingsSchedulesCampaigns

WebhooksWorkflowAPI

Any system triggers a workflow

An event in your ERP, store or core system starts a workflow in tkana, with the event data attached.Any system

MCPAIAPI

Your team's AI assistant operates tkana

Connect the AI assistant your team already uses, and let it read and act on tkana through MCP.MCP

Custom connectorsIntegration

Connectors to any REST system

When a system has no ready integration, our solutions team builds the connector, so agents read and write in it live.RESTBuilt by our team

Built around your systems, not the other way round.

Built for your scale

One platform for every conversation, configured around how your organisation works.

8capabilities

MarketsAgent

An agent per market, in its dialect

One agent per country or brand, each with its own personality and dialect, sharing one knowledge base and one operations view.Impact

A local experience in every market, run from one place

SaudiKuwaitiEmiratiEgyptianEnglish

Data

Your data stays in Saudi Arabia

Hosted inside the Kingdom, in Dammam. Each organisation is isolated, with its own agents, data, channels and credentials.Impact

Customer data that never leaves the Kingdom

Hosted in DammamIsolated per organisation

IntegrationsIntegrationAPI

Connects to your systems

A full API, webhooks and MCP, plus integrations with the CRM and ERP you already run. Agents read and write where your teams work.Impact

No new system for your teams to learn

APIWebhooksMCPCRMERP

Access

Roles and permissions per team and branch

Fine-grained roles, so every team, branch and brand sees only what belongs to it.Impact

The right access for every person, managed from one place

TeamsBranchesBrands

TicketsAgentWorkflow

Tickets with an owner until resolved

Every request the agent should not close becomes a ticket with a priority, an owner and a summary of the conversation.Impact

Every request accounted for, nothing lost between teams

All channels

QualityAI

Quality measured every week

Every week, real conversations are scored. Reinforcement learning suggests corrections, and your team approves each one before the agent learns from it.Impact

Agents that improve every week, with your team in control

Weekly reviewHuman approval

ModelsAI

Works with the AI model you choose

tkana is the harness. Run the leading model that fits your needs, and switch at any time without rebuilding your agents.Impact

No lock-in to a single AI provider

Your choice of model

AuditWorkflow

Every workflow run logged

Each run records what triggered it, every step it took and its result, so operations and audit teams can trace any action.Impact

Full traceability of every automatic action

Dashboard

Real results

One customer story, shared without naming the customer.

Cleaning servicesAgentWorkflow

Every booking request answered, at any hour, in every city

A cleaning services company operating across several cities

The challenge

Bookings and quote requests arrived on WhatsApp around the clock, across every branch.

How fast a customer got a reply depended on which staff were available.

Leads that came in after hours were lost.

What we built

An AI agent on WhatsApp that answers, quotes from their own price list and books visits.

Workflows that confirm each booking and send reminders.

One place where the team sees every booking and every conversation.

The result

+15%

increase in sales

Replies in seconds, at any hour

No request lost after hours

Use cases

Mix and match ready use cases across every team that talks to your customers. Each one is configured for your organisation.

56use cases

A few that large teams start with

RoutingAgent

Specialist agents behind one number

Several agents, each with its own job, sit behind one number. Every message is routed to the right one by intent.Impact

Specialist answers without making the customer choose a menu

All channelsCS-07 TicketsAgentAIWorkflow

Tickets with an owner and a clock

Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.Impact

Every request accounted for; first-response time measured

All channelsCS-03 WorkspaceAgentWorkflow

Every rep's number, one workspace

Each rep's WhatsApp number sits under one organisation. Managers see every conversation; reps see their own.Impact

One view of the whole sales team

WhatsAppTW-01 IntegrationAPIWorkflow

Triggered from any system

Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impact

tkana reacts to what happens in your business

APIWF-03

See all use cases

Security and governance

Control over your data, your agents and every action they take.

Hosting

Data hosted in Saudi Arabia

Your data is hosted inside the Kingdom, in Dammam.

Isolation

Each organisation isolated

Every organisation has its own agents, data, channels and credentials.

Credentials

Stored credentials encrypted

The credentials that connect tkana to your systems are stored encrypted.

Access

Roles and permissions

Roles and permissions per team and branch, so each team sees only what belongs to it.

Audit

Every action logged

Every workflow run and agent action is logged and can be reviewed.

Takeover

A person can take over

Anyone on your team can take over any conversation, at any moment.

Quality

Answers reviewed every week

Agent answers are reviewed weekly against real conversations, through reinforcement learning with your team approving every correction.

Models

The AI model you choose

Run the model that fits your needs, and switch at any time.

Ownership

Your data is yours

Export or deletion of your data on request.

How we roll out

We begin with a measured first step and scale with confidence, from the first meeting to full operation.

Discovery

We map your channels, systems and goals.

Observe first

Agents learn from real conversations before replying to anyone.

Gradual launch

Branch by branch, or channel by channel.

A team with you

A dedicated team stays on after launch to tune and extend.

Questions enterprise teams ask

If your question is not here, the solutions team will answer it on a call.

How is pricing set?

Pricing is set for each company, based on your scope and volume, and agreed with our solutions team on a call. There is no public enterprise price.

How long does it take to launch?

It depends on the scope. We agree the plan together in discovery, start by having the agents observe real conversations, then launch gradually, branch by branch or channel by channel.

Which systems do you integrate with?

We connect to the enterprise systems you already run, such as Salesforce, Microsoft Dynamics 365, SAP, Oracle, Genesys, ServiceNow and Zendesk, through a full API, webhooks, MCP and connectors our solutions team builds for your setup.

Where is our data hosted, and who owns it?

Your data is hosted in Saudi Arabia, in Dammam. It belongs to you, and we export or delete it on request.

Can our team take over from the AI?

Yes. Your team can take over any conversation at any moment, with the full context and history in front of them.

Which languages and dialects do the agents speak?

Arabic and English. You can run an agent per market, each in its own dialect, all answering from one knowledge base.

Which AI model do you use?

The one you choose. tkana is the harness around the model, so you can switch models at any time.

How do you keep answers accurate?

Agents answer from your own documents and knowledge. Every week their answers are reviewed against real conversations, and your team approves each correction before the agent learns from it.

What support do we get after launch?

A dedicated team stays with you after launch to tune the agents and extend them to new teams, branches and use cases.

Do you work with procurement and purchase orders?

Yes. Enterprise agreements are confirmed with a purchase order.

Private solutions

Some of our solutions aren't shown here.

Solutions designed for large sectors, which we share in a private meeting with your team.

Request a private meeting

Every conversation, turned into a result.

Pricing and scope are agreed with our solutions team, based on the size and needs of your organisation.

Talk to the solutions team