Agent
Specialist agents behind one number
Several agents, each with its own job, sit behind one number. Every message is routed to the right one by intent.
How it works
01
A customer writes to your one number
02
The message is read and its intent is detected
03
It goes to the agent built for that job: sales, support or bookings
04
The customer gets a specialist answer without choosing from a menu
Related use cases
Always onAgent
24/7 answers from your knowledge
Answers from your documents, FAQs and policies in Arabic or English, in the customer's own dialect. Remembers each customer across visits.ImpactA reply in seconds, at any hour, without adding headcount
WhatsAppWeb chatTelegramEmailHandoffAgentWorkflowSeamless AI-to-human handoff
When a person is needed, the conversation moves to your team with the full context and a summary. The customer never repeats themselves.ImpactNo context lost on escalation; your team only takes what needs them
All channelsTicketsAgentAIWorkflowTickets with an owner and a clock
Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.ImpactEvery request accounted for; first-response time measured
All channelsBookingsAgentWorkflowIntegrationAppointments, end to end
Checks live availability and books, reschedules or cancels, or takes a request for staff to confirm. Confirmation and reminder go out on WhatsApp.ImpactFewer no-shows, zero back-and-forth to find a slot
WhatsAppWeb chat