AgentAIWorkflow
Tickets with an owner and a clock
Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.
How it works
01
A request comes in that the agent should not close on its own
02
It becomes a ticket, categorised and given a priority
03
The ticket is assigned to the right person, and the clock starts
04
When it is resolved, the customer is told on the same channel
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