AgentWorkflow
Seamless AI-to-human handoff
When a person is needed, the conversation moves to your team with the full context and a summary. The customer never repeats themselves.
How it works
01
The agent handles the conversation until a person is needed
02
It hands over to your team with the full history and a short summary
03
Your team picks it up in the shared inbox and replies
04
The customer carries on in the same chat without repeating anything
Related use cases
Always onAgent
24/7 answers from your knowledge
Answers from your documents, FAQs and policies in Arabic or English, in the customer's own dialect. Remembers each customer across visits.ImpactA reply in seconds, at any hour, without adding headcount
WhatsAppWeb chatTelegramEmailTicketsAgentAIWorkflowTickets with an owner and a clock
Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.ImpactEvery request accounted for; first-response time measured
All channelsBookingsAgentWorkflowIntegrationAppointments, end to end
Checks live availability and books, reschedules or cancels, or takes a request for staff to confirm. Confirmation and reminder go out on WhatsApp.ImpactFewer no-shows, zero back-and-forth to find a slot
WhatsAppWeb chatOrdersAgentIntegrationOrder status and tracking
Reads the live order from your store or order system and tells the customer exactly where it is and when it arrives.ImpactThe most-asked question answered without a person
WhatsAppWeb chat