Agent
24/7 answers from your knowledge
Answers from your documents, FAQs and policies in Arabic or English, in the customer's own dialect. Remembers each customer across visits.
How it works
01
A customer asks a question on any channel, at any hour
02
The agent finds the answer in your documents, FAQs and policies
03
It replies in the customer's language and dialect, in seconds
04
It remembers the customer next time, so nothing is asked twice
Related use cases
HandoffAgentWorkflow
Seamless AI-to-human handoff
When a person is needed, the conversation moves to your team with the full context and a summary. The customer never repeats themselves.ImpactNo context lost on escalation; your team only takes what needs them
All channelsTicketsAgentAIWorkflowTickets with an owner and a clock
Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.ImpactEvery request accounted for; first-response time measured
All channelsBookingsAgentWorkflowIntegrationAppointments, end to end
Checks live availability and books, reschedules or cancels, or takes a request for staff to confirm. Confirmation and reminder go out on WhatsApp.ImpactFewer no-shows, zero back-and-forth to find a slot
WhatsAppWeb chatOrdersAgentIntegrationOrder status and tracking
Reads the live order from your store or order system and tells the customer exactly where it is and when it arrives.ImpactThe most-asked question answered without a person
WhatsAppWeb chat