AgentWorkflowIntegration
Appointments, end to end
Checks live availability and books, reschedules or cancels, or takes a request for staff to confirm. Confirmation and reminder go out on WhatsApp.
How it works
01
A customer messages on WhatsApp: "I'd like an appointment on Thursday"
02
The agent checks live availability and offers two open slots
03
The customer picks one; the booking is confirmed in the chat
04
A confirmation goes out, and a reminder the day before
05
Staff see the booking in the calendar, with the customer's details
Related use cases
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WhatsAppWeb chat