APIWorkflow
Triggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.
How it works
01
Something happens in your CRM, ERP or website
02
Your system calls tkana through a secure webhook or the API
03
A workflow starts or a message is scheduled
04
tkana reacts to your business as it happens
Related use cases
IntentAIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.ImpactThe right response path from the first message
All channelsAutomationWorkflowEvent and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.ImpactThe next step happens without anyone remembering it
WhatsAppEmailIntegrationIntegrationLive lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.ImpactAnswers based on live data, not a copy
All channelsAI stepsAIWorkflowAI decisions inside workflows
A workflow step can read a message and decide what happens next, or hand a task to an agent with its full toolset.ImpactAutomation that handles judgement, not just rules
All channels