AIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.
How it works
01
A message arrives on any channel
02
Its intent is detected: a complaint, a booking, a sales enquiry and more
03
It is sent to the right agent, team or workflow
04
The customer is on the right path from the first message
Related use cases
AutomationWorkflow
Event and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.ImpactThe next step happens without anyone remembering it
WhatsAppEmailIntegrationAPIWorkflowTriggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impacttkana reacts to what happens in your business
APIIntegrationIntegrationLive lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.ImpactAnswers based on live data, not a copy
All channelsAI stepsAIWorkflowAI decisions inside workflows
A workflow step can read a message and decide what happens next, or hand a task to an agent with its full toolset.ImpactAutomation that handles judgement, not just rules
All channels