Workflow
Event and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.
How it works
01
A message, booking, ticket or order starts the workflow, or a schedule does
02
The workflow runs its steps in order
03
It sends a message, alerts the team, updates a system or runs an agent
04
The next step happens without anyone remembering it
Related use cases
IntentAIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.ImpactThe right response path from the first message
All channelsIntegrationAPIWorkflowTriggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impacttkana reacts to what happens in your business
APIIntegrationIntegrationLive lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.ImpactAnswers based on live data, not a copy
All channelsAI stepsAIWorkflowAI decisions inside workflows
A workflow step can read a message and decide what happens next, or hand a task to an agent with its full toolset.ImpactAutomation that handles judgement, not just rules
All channels