Integration
Live lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.
How it works
01
A customer asks about something that lives in your systems
02
The agent or workflow reads the live data: availability, orders, accounts or leads
03
It answers or acts on that data
04
Changes are written back to your system in real time
Related use cases
IntentAIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.ImpactThe right response path from the first message
All channelsAutomationWorkflowEvent and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.ImpactThe next step happens without anyone remembering it
WhatsAppEmailIntegrationAPIWorkflowTriggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impacttkana reacts to what happens in your business
APIAI stepsAIWorkflowAI decisions inside workflows
A workflow step can read a message and decide what happens next, or hand a task to an agent with its full toolset.ImpactAutomation that handles judgement, not just rules
All channels