AIWorkflow
AI decisions inside workflows
A workflow step can read a message and decide what happens next, or hand a task to an agent with its full toolset.
How it works
01
A workflow reaches an AI step
02
The step reads the message or the data
03
It decides what happens next, or hands the task to an agent with its full toolset
04
The workflow continues on the right branch
Related use cases
IntentAIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.ImpactThe right response path from the first message
All channelsAutomationWorkflowEvent and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.ImpactThe next step happens without anyone remembering it
WhatsAppEmailIntegrationAPIWorkflowTriggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impacttkana reacts to what happens in your business
APIIntegrationIntegrationLive lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.ImpactAnswers based on live data, not a copy
All channels