AI
Automation performance
AI resolution and escalation rates, first response time and hours saved, each compared with the previous period.
How it works
01
AI resolution and escalation rates are measured
02
First response time and hours saved are calculated
03
Each number is compared with the previous period
04
You have the business case, updated every week
Related use cases
Root causeAI
Top contact reasons
Every conversation is labelled with why the customer got in touch, and the labels are merged into one clean list, shown in Arabic and English.ImpactSee what drives volume, then fix it at the source
All channelsRoot causeAICustomer pain points
Recurring frustrations are pulled out of conversations and ranked by how often they come up.ImpactA prioritised list of what to fix next
All channelsSentimentAISentiment across channels
Positive, neutral and negative sentiment tracked across every channel, with trends over time.ImpactSpot a drop before it becomes a problem
All channelsCopilotAIAsk Aida, your copilot
Ask anything in plain language: why volume rose this week, which customers are unhappy, which rep is overloaded. Aida answers from your own data.ImpactAnswers in seconds, without waiting for a report
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