AI
Reinforcement learning
Every week, real conversations are scored for accuracy, tone and correct actions. Your team approves the corrections, and the agent learns from them.
How it works
01
Every week, real conversations are scored for accuracy, tone and correct actions
02
Weak answers are flagged with a suggested correction
03
Your team approves or edits each correction
04
The agent learns from the approved corrections
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Positive, neutral and negative sentiment tracked across every channel, with trends over time.ImpactSpot a drop before it becomes a problem
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