APIWorkflowAgent
CRM-driven follow-through
When a deal moves stage or a form is submitted in your system, the right WhatsApp message goes out and the agent carries the reply.
How it works
01
A deal moves stage or a form is submitted in your system
02
Your system lets tkana know
03
The right WhatsApp message goes out to the customer
04
The agent carries the reply and keeps your team updated
Related use cases
QualificationAgentWorkflow
Inbound lead qualification
Qualifies every lead against your own criteria, tags its stage, and alerts sales the moment a serious buyer appears.ImpactSales spends its time only on qualified pipeline
WhatsAppWeb chatCRMAgentIntegrationLeads written to your CRM
Creates and updates leads, contacts and notes in your CRM as the conversation happens, with the details already structured.ImpactComplete CRM records with no manual entry
All channelsQuotesAgentInstant quotes
Asks the questions that set the price, then quotes from your price list on the spot and hands over to sales to close.ImpactQuote in minutes instead of a next-day callback
WhatsAppWeb chatCommerceAgentIntegrationOrdering inside the chat
Takes the order end to end in the conversation: items, options, delivery and an explicit confirmation before it's placed.ImpactOrders from customers who would never open the website
WhatsAppWeb chat