Agent
An agent per market, in its dialect
One agent per country or brand, each with its own personality and dialect, sharing one knowledge base and one operations view.
How it works
01
Each country or brand gets its own agent, personality and dialect
02
All agents answer from one shared knowledge base
03
Customers in each market talk to an agent that sounds local
04
Your team runs every market from one operations view
Related use cases
Always onAgent
24/7 answers from your knowledge
Answers from your documents, FAQs and policies in Arabic or English, in the customer's own dialect. Remembers each customer across visits.ImpactA reply in seconds, at any hour, without adding headcount
WhatsAppWeb chatTelegramEmailHandoffAgentWorkflowSeamless AI-to-human handoff
When a person is needed, the conversation moves to your team with the full context and a summary. The customer never repeats themselves.ImpactNo context lost on escalation; your team only takes what needs them
All channelsTicketsAgentAIWorkflowTickets with an owner and a clock
Requests the agent shouldn't close become tickets, categorised automatically and assigned to the right person. The customer is told when it's resolved.ImpactEvery request accounted for; first-response time measured
All channelsBookingsAgentWorkflowIntegrationAppointments, end to end
Checks live availability and books, reschedules or cancels, or takes a request for staff to confirm. Confirmation and reminder go out on WhatsApp.ImpactFewer no-shows, zero back-and-forth to find a slot
WhatsAppWeb chat