WorkflowIntegration
Order updates
Confirmed, shipped, delivered and refunded: each update sent on WhatsApp the moment the status changes.
How it works
01
An order's status changes in your store
02
The matching WhatsApp update goes out right away
03
Confirmed, shipped, delivered and refunded each have their own message
04
Customers stop asking where their order is
Related use cases
CampaignsWorkflowAgent
WhatsApp campaigns that reply back
Send approved WhatsApp campaigns to the right audience. Every reply is picked up by an agent that answers, qualifies and books.ImpactReplies worked, not just counted
WhatsAppRecoveryWorkflowAgentIntegrationAbandoned cart recovery
When a cart is abandoned, a reminder goes out with the cart details, and the agent answers whatever held the customer back.ImpactLost carts turned back into orders
WhatsAppRecoveryWorkflowIntegrationPayment reminders
Unpaid orders get a timely, polite reminder with the amount and a way to complete it.ImpactFewer unpaid orders, no manual chasing
WhatsAppReputationWorkflowRatings and reviews
After delivery or a visit, customers are asked for a rating at the right moment, on the channel they already use.ImpactMore reviews, collected while the experience is fresh
WhatsApp