Workflow
Ratings and reviews
After delivery or a visit, customers are asked for a rating at the right moment, on the channel they already use.
How it works
01
A delivery is completed or a visit ends
02
At the right moment, the customer is asked for a rating
03
The request arrives on the channel they already use
04
Ratings are collected while the experience is fresh
Related use cases
CampaignsWorkflowAgent
WhatsApp campaigns that reply back
Send approved WhatsApp campaigns to the right audience. Every reply is picked up by an agent that answers, qualifies and books.ImpactReplies worked, not just counted
WhatsAppRecoveryWorkflowAgentIntegrationAbandoned cart recovery
When a cart is abandoned, a reminder goes out with the cart details, and the agent answers whatever held the customer back.ImpactLost carts turned back into orders
WhatsAppRecoveryWorkflowIntegrationPayment reminders
Unpaid orders get a timely, polite reminder with the amount and a way to complete it.ImpactFewer unpaid orders, no manual chasing
WhatsAppLifecycleWorkflowIntegrationOrder updates
Confirmed, shipped, delivered and refunded: each update sent on WhatsApp the moment the status changes.ImpactFewer "where is my order" questions
WhatsApp