APIAgent
Your agent inside your own app
The same agent, with the same knowledge and tools, inside your app or product through the chat API. Text and voice notes.
How it works
01
Your app connects to tkana through the chat API
02
Users talk to the same agent, by text or voice note
03
It uses the same knowledge and tools as on WhatsApp
04
One agent serves every touchpoint you own
Related use cases
IntentAIWorkflow
Intent detection
Every incoming message is classified by intent, such as a complaint, a booking or a sales enquiry, and sent to the right agent, team or workflow.ImpactThe right response path from the first message
All channelsAutomationWorkflowEvent and scheduled workflows
A message, booking, ticket or order starts a workflow, or it runs daily, weekly or monthly: send a message, alert the team, update a system, run an agent.ImpactThe next step happens without anyone remembering it
WhatsAppEmailIntegrationAPIWorkflowTriggered from any system
Your CRM, ERP or website can start a workflow or schedule a message through a secure webhook or the API.Impacttkana reacts to what happens in your business
APIIntegrationIntegrationLive lookups in your systems
Agents and workflows read and write to your systems in real time: availability, orders, accounts, leads.ImpactAnswers based on live data, not a copy
All channels